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Site Policy

Pro Line Paddle LLC Privacy Policy.
Last updated: October 28, 2024

Introduction

Pro Line Paddle LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.ProLinePaddle.com (the “Site”) or use our products and services (collectively, the “Services”).

By accessing the Site or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or regulatory requirements. Updates will be posted on the Site with a revised “Last Updated” date.  Continued use of the Services after changes take effect signifies acceptance of the revised policy.

  1. Information We Collect
    We collect personal information directly from you, automatically when you use the Site, and from third parties. This includes:
    • Information You Provide to Us Directly
      • Contact Information: Name, address, email, and phone number.
      • Order Information: Details about purchases, billing, shipping addresses, and payment confirmation.
      • Account Information: Username, password, and security questions for your account.
      • Customer Support Information: Information you share in communications with our support team.

    • Information Collected Automatically (Cookies and Usage Data)
      • Device and Network Information: IP address, browser type, device identifiers, operating system, and network provider.
      • Usage Data: Site interaction details, browsing history, and the resources you access.
      • Tracking Technologies: We use cookies, pixels, and similar technologies to collect information on browsing behavior, improve user experience, and analyze Site performance.

    • Information from Third Parties
      • Service Providers: Data from e-commerce platforms like WooCommerce for order processing.
      • Payment Processors: Secure payment details like card or account information for transaction verification.
      • Advertising Partners: Information from interactions with our ads on third-party sites.

  1. How We Use Your Information
    We may use your personal information for purposes including:
    • Service Fulfillment and Account Management: Processing orders, completing transactions, sending notifications related to your account or purchases, managing returns or exchanges, and providing customer support.
    • Marketing and Personalization: Sending promotional communications (with an opt-out option) and customizing our Site and advertising content based on your preferences and interactions.
    • Security and Fraud Prevention: Detecting, investigating, and mitigating fraudulent, harmful, or illegal activities. Protecting your account requires you to keep your credentials secure.
    • Legal Compliance: Fulfilling legal obligations, including responding to legal requests, enforcing terms, and defending rights.
    • Product Registration: Enhancing the customer experience with NFC product registration.
    • Paddle Tracking: Registration data, GPS location, and User information are all tracked with each NFC chip activation, supporting lost paddle recovery.

  1. Sharing Your Information
    We may share your personal information under the following circumstances:
    • With Service Providers: With trusted third-party vendors performing functions on our behalf, such as order fulfillment, payment processing, customer support, and data analytics.
    • With Business and Marketing Partners: Including Shopify and advertising platforms, to facilitate services, enhance our advertising reach, and measure ad effectiveness.
    • For Legal and Compliance Purposes: In response to subpoenas, court orders, legal processes, or when necessary to protect rights, property, or safety.
    • In Corporate Transactions: During business transactions such as mergers, acquisitions, restructuring, or asset sales, where data transfer is necessary for the continuation of Services.
    • NFC Activation: When a paddle NFC chip is activated, user first name and paddle name is displayed to identify the paddle.

  1. Cookies and Tracking Technologies
    Cookies are small files stored on your device that allow us to recognize you, remember preferences, and analyze Site traffic.
    • Types of Cookies We Use
      • Essential Cookies: Necessary for Site functionality and security.
      • Performance and Analytics Cookies: Used to understand and improve user interactions on the Site.
      • Marketing Cookies: Enable us and third-party partners to deliver relevant ads.
    • Managing Cookies
      • You can control cookie settings through your browser preferences. Blocking cookies may limit certain Site features and functionality.

  1. Your Rights and Choices
    Depending on your location, you may have the right to:
    • Access and Portability: Request access to the personal information we hold about you and receive a copy.
    • Correction and Deletion: Correct inaccurate data or request the deletion of personal information.
    • Opt-Out of Targeted Marketing: Manage preferences for receiving marketing communications or targeted ads.
    • Limit Use of Sensitive Data: Direct us to restrict use of sensitive information for specific purposes.
    • Withdraw Consent: Where processing is based on consent, you may withdraw this consent at any time.

      To exercise any of these rights, contact us using the information in the “Contact Us” section. We may verify your identity before fulfilling your request.

  1. Data Security and Retention
    We use administrative, technical, and physical safeguards to protect your information. However, no data transmission over the internet is fully secure. We recommend caution when sending sensitive information.
    • Retention Periods
      • We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with paddle warranty, legal, tax, or accounting requirements.

  1. International Data Transfers
    If you are outside the United States, your information may be transferred to our servers or third-party service providers in countries with different data protection laws. We rely on recognized safeguards, such as Standard Contractual Clauses, to protect international transfers.

  1. Contact Us
    For questions, requests or complaints about this Privacy Policy, contact us at:

 

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